Ramses Gold - Not UKGC licensed
Found for the Casino - The UKGC are responsible for ensuring that unlicensed operators do not accept UK players and a complaint needs to be based on your experience, not other reviews.
Read our Ramses Gold Casino Review.
I have been playing on this site for a few months and have made regular deposits. Most recently I have found RTP to be very poor which I know can and will happen.
However, on this occasion it seemed particularly bad so I searched the casino.
Searches highlighted that the casino is not actually licensed in the UK so should not be accepting UK players. All sites also advise that this site should be avoided as they are associated with AffPower affiliates who were penalised for using pirated software. [EDIT]
Customer support is very poor and the live chat are not able to answer any questions and can be quite rude and abrupt. My initial thoughts are that I should be contacting my bank to initiate the charge back process but I would an ADR to take a look at my case for me.
The total amount I am disputing is the total of my deposits. Please let me know if you need any further information.
the casino review
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Hi shurndalls - welcome to ThePOGG.com!
If your complaint is based solely on Ramses Gold not holding a UKGC license I'm afraid this is not an issue we would intervene in.
Licensing is a taxation based issue that is the responsibility of the UKGC to manage. The UKGC are aware of this group of operators accepting UK traffic without a license and it is their responsibility to enforce their rules in this regard.
We deal in transactional issues. Unless there is some reason to believe that the gambling transactions that you engaged in were unfair - and to be clear simply feeling that the RTP was low over a small sample of game rounds would not qualify - there would not be ground for us to contest your claim.