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Ramses Gold - Please help I'm owed 528.30 euros

Ruling

Found for the Casino - Ramses Gold have informed us that this player breached the maximum allowed bet with a bonus. The player has become non-responsive.

Read our Ramses Gold Casino Review.

Player's Complaint

Hi I played through all of the 5775 euro wagering requirements and got to nearly 700 euro I could withdraw 528,30 and would have to Gove back the 140.01 bonusfair deal I did so and logged on again tonight to check withdrawel process only to find it manually rejected I have questioned this all night to the terrible lack of support and communication of customer service saying I have to wait for the financial team to get in touch I have 're read the terms and conditions and I am entitled to the full amount I have told them this is not fair I feel like they can just go no u can't have that have your deposit back I have never known a site like this I am a single parent and this is my treat so to get a win like that is amazing it goes to my children please help me I'm begging king regards x

Read the casino review

4 Responses

User icon
ThePOGG
February 9, 2017

Hi rachelcarey1989 - welcome to ThePOGGcom!

Firstly I need you to tell me what reason the operator has given you for non-payment? Be as specific as you can please.

Secondly, as a UK citizen you should not be playing with any online operator that does not hold a UKGC license. Ramses Gold does not hold a UKGC license. Any operator accepting players from the UK without a license is breaking UK law.

Thanks,

ThePOGG

User icon
rachelcarey1989
February 9, 2017

She never gave me a reason she just Saud she couldn't help only financial support can she wouldn't answer any of my questions and when she did they were all one worded or till then point where I got ignored last night

I never knew about licence till I checked out your page last night

Thanks

User icon
ThePOGG
February 24, 2017

Hi rachelcarey1989,

I've spoken with the operator regarding this issue and they inform me that you've exceeded the maximum allowed wager while playing with a bonus (30% of the bonus awarded) and you've also switched game types while playing which is also prohibited by bonus terms and conditions.

If the above is true I'm afraid there's nothing we could to do to help you. The operator would be within their rights to void the bonuses and any winnings generated while you had a bonus.

The operator has offered to provide your game history for us to review, but before they can do that needs you to provide them permission to send this information to us. If you would like us to review your game history I need you to email casino support copying in the email address [email protected] informing them that you give them permission to share information related to your account with us.

Thanks,

ThePOGG

User icon
ThePOGG
March 3, 2017

Hi rachelcarey1989,

If we've not heard from you by Friday the 10th of March I'll assume that you accept the above and close this complaint.

Thanks,

ThePOGG

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Agreement

rachelcarey1989 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

February 9, 2017

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