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Redbet - I did't get a bonus

Ruling

Resolved - This issue was caused by an expired bonus and a change in staffing. The player has now received their bonus from Redbet Casino.

Read our Redbet Casino Review.

Player's Complaint

I didn't get the 150% bonus after I deposited 100. Can you ask them to give it to me?

Read the casino review

6 Responses

User icon
ThePOGG
May 30, 2017

Hi bitbit83 - welcome to ThePOGG.com!

Before we go any further - did you sign-up via links on this site?

Thanks,

ThePOGG

User icon
bitbit83
June 5, 2017

Yes, I did through your link.

User icon
ThePOGG
June 6, 2017

Hi bitbit83,

Thanks for the response. Yes there appear to be some issues with this bonus that we're trying to get resolved with the operator. I'll update you as soon as I can.

Thanks,

ThePOGG

User icon
ThePOGG
June 12, 2017

Hi bitbit83,

Firstly apologies for the delays in getting this issue. Redbet have changed their backend platform and gone through some major staffing changes over the last couple of months which significantly delayed the complaint management process.

I've been informed by Redbet that as you've already used the standard Welcome bonus they can't credit our bonus as well. In form of compensation they've added and additional 100 free spins on Starburst to your account.

If you could confirm that you've received your free spins I'd appreciate it.

Thanks,

ThePOGG

User icon
ThePOGG
June 19, 2017

Hi bitbit83,

Can you confirm you've received your bonus?

Thanks,

ThePOGG

User icon
ThePOGG
June 28, 2017

Hi bitbit83,

If we haven't heard from you by Friday the 7th of July I'll assume you've received your bonus and close this complaint.

Thanks,

ThePOGG

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bitbit83 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

May 30, 2017

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