Resolved - On review of this player's complaint, Redbet casino have refunded this player's deposits in full. We consider this issue resolved.
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Upon joining Redbet casino via a recommendation from ThePogg.com, I made several deposits in their casino totalling £150. However, on the 26 June 2017 using their chat facility, I queried why their company had not asked for security verification documents before a withdrawal or during a new player account, and also if it was safe to withdraw any future amounts, I was told by their customer representative 'Emma' that I had already joined an online casino affiliated with theirs called winningroom. There are thousands of websites on the internet and not once was I approached by redbet management or the customer or security department informing me that since I self-excluded an account at one of their sister casino (of which I did not know It had anything to do with Redbet or how long ago I joined) that I could not play in their casino, due to the fact that I had already self-excluded myself from a casino which I did not know was affiliated with theirs. Whilst I was using their online chat, they also closed my account. I then emailed them again to ask them to provide an update to why they have not responded to my complaint. At the end of the day, it was me who was being honest by bringing this matter to their attention. That Redbet failed to pick up on this until I informed them about it, which is when they checked and found out about a self-exclusion on one of their other casino sites is evidence that they failed to provide me with any information regarding this. Other online casino operators have software in place which informs you if you are self-excluded from their other sites. Why is it that Redbet cannot do the same? I have initial deposits totalling £150 and would like a full refund. I have also evidence in the form of saved chat transcripts.
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Redbet - Misinformed about self exclusion
Posted by ladge1
June 28, 2017
ladge1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
June 28, 2017