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Redbet - refusing withdrawal despite all KYC sent numerous times

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Redbet Casino Review.

Player's Complaint

Signed up to Redbet. Chat told me no KYC was required.

Few days later requested a 270 withdrawal.

Redbet requested KYC.

I sent:

Passport x 2 pics

Selfie x 2 pics

Utility Bill

Skrill

Redbet asked for another POA and skrill screen shot (ID was fine). I sent bank statement and skrill.

Redbet then came back and unverified my ID and asked for ID and selfie on different background. I sent these.

I am now being ignored.

Read the casino review

6 Responses

User icon
thepogg
July 17, 2021

Hi dannyqueen11 - welcome to ThePOGG.com!

When did you submit the last document?

Thanks,

ThePOGG

User icon
dannyqueen11
July 18, 2021

Hello,

Two weeks ago.

They requested a POA sent to my home. I have explained for religious and ethical reasons I am paperless so my bank statement and energy bill are PDF (Both of these have been sent). The only physical POA is in my partners name but he recently changed this to paperless also.

I am unwilling to fake any POAs so am at a loss now as to what to do?

Danielle

User icon
thepogg
July 18, 2021

Hi dannyqueen11,

Any bank or utility provider will post out your latest statement on request. Please obtain such a document, submit it and let us know once you have done so.

Thanks,

ThePOGG

User icon
thepogg
August 21, 2021

Hi dannyqueen11,

Have you provided the requested document?

Thanks,

ThePOGG

User icon
thepogg
August 28, 2021

Hi dannyqueen11,

I'm following-up the above?

Thanks,

ThePOGG

User icon
thepogg
September 4, 2021

Hi dannyqueen11,

If we haven't heard from you by Friday the 17th of September I'll assume you no longer need our assistance and close this complaint.

Thanks,

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Agreement

dannyqueen11 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Redbet
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Gibraltar Gambling Commission
  • Evoke Gaming Ltd

July 16, 2021

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