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Redbet - Told by Live Chat operator that Pogg affiliate bonus no longer applies

Ruling

Resolved - Redbet has informed us that they've resolved this issue and the player is non-responsive so we assume they are satisfied.

Read our Redbet Casino Review.

Player's Complaint

Hi there,

I deposited through thepogg.com using the affiliate bonus code. The bonus was not added, so I popped onto Live Chat to question this. I was told by the Live Chat operator that: "Support [EDIT]:As I can see, this is a affiliate. This was last updated October 2016. So this is unfortunately a old offer."

I thought I'd send your webmaster a quick email about this to let you know and I was told by the webmaster to submit a complaint as the code should not be invalid. I deposited £125 and the RedBet Live operator instead added the usual welcome bonus for me. My preference of course would be the deposit bonus from thepogg.com.

Do send me an email if you need any extra information.

Read the casino review

5 Responses

User icon
ThePOGG
May 15, 2017

Hi Beary - welcome to ThePOGG.com!

I'll contact the operator and see what we can get sorted out for you.

Thanks,

ThePOGG

User icon
ThePOGG
June 12, 2017

Hi Beary,

Firstly apologies for the delays in getting this issue. Redbet have changed their backend platform and gone through some major staffing changes over the last couple of months which significantly delayed the complaint management process.

We have now got this resolved and your bonus should be in your account. Redbet have asked me to convey their apologies and request that you customer support after you've completed the wagering requirements.

If you could confirm that you've received your funds I'd appreciate it.

Thanks,

ThePOGG

User icon
ThePOGG
June 19, 2017

Hi Beary,

Can you confirm you've received your bonus?

Thanks,

ThePOGG

User icon
ThePOGG
June 26, 2017

Hi Beary,

If we've not heard back from you by Friday the 30th of June I'll assume you've received your bonus and close this complaint.

Thanks,

ThePOGG

User icon
Beary
June 30, 2017

Thank you for your help Pogg.

I did receive a deposit bonus from them, but I am yet to contact them directly via Live Chat.

I'll do that first thing tomorrow.

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Agreement

Beary consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

May 15, 2017

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