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RoyalSpinz - Unable to withdraw funds
Ruling
Resolved - The player informs us they have received payment from Royal Spinz. We received no response to our attempts to contact the operator.
Read our Royal Spinz Casino Review.
Player's Complaint
I've had a withdrawal request pending for almost two weeks now, I sent a bank statement and both sides of my driving license but it still shows as pending. I did receive a call saying they were waiting for documents from me that I had already sent so I sent them again. After checking with livechat they have confirmed that they received them however I have yet to receive my funds or hear from them regarding the documents or withdrawal. When calling their listed phone number I was just told to hold and then hung up on every time.
5 Responses
Hello, since I lodged this complaint they have said they have authorized the transfer to my bank account. I'll keep you updated as to whether I actually receive the funds.
Hi scriptinglife,
Thanks for the update and we would appreciate you keeping us updated.
ThePOGG
Hello,
Seems like the money has come through. Pleasantly surprised even though it took ages.
Hi scriptinglife,
Thanks very much for letting us know you've received your funds - it is appreciated!
For the record we've received no response from this operator.
ThePOGG
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Agreement
scriptinglife consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- RoyalSpinz
- Curacao eGaming
- Game Tech Group N.V.
May 12, 2019
Hi scriptinglife - welcome to ThePOGG.com!
As a UK citizen you should only be playing with operators that hold a UKGC license. Royal Spinz do not hold a UKGC license and as such are breaking UK law by accepting your custom.
Secondly, the group you have chosen to play with are both negatively listed here and inconsistent in their approach to managing complaints submitted to this service. While we will try to contact the operator on your behalf at the appropriate junctures, the chances of a successful mediation are low.
Thanks,
ThePOGG