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Select Bet - does not withdraw winnings

Ruling

Found for the Casino - Multiple accounts have been opened from this player's address in breach of operator terms of use. As such there is nothing we can to do help them.

Read our Select.Bet Review.

Player's Complaint

Hello, I am complaining about Selectbet casino. I won 5,000 euros. I made a withdrawal request. I didn’t receive the money. My account was deleted. Now I can’t even go to look. I have sent all the documents confirming my identity. I played without bonuses. I ask you to understand. My glad language is Russian. I live in Germany but I know little German. I don’t know English at all. I ask you to understand. I do not understand why my account was removed. Help me. I made a deposit at 1800. If you need other information, I will provide everything. Thanks in advance.

Read the casino review

5 Responses

User icon
thepogg
January 8, 2022

Hi diola8 - welcome to ThePOGG.com!

What reason did the operator give you for non-payment?

Thanks,

ThePOGG

User icon
diola8
January 9, 2022

here is their last answer. they don’t answer me earlier. I made the withdrawal on December 27.Dear [EDIT],

We are reaching to inform you that your account is currently under review and your access to it has been restricted.

Once we have an update from our colleagues from the Anti-Fraud department, we will reach you with an update.

Your patience and understanding in this matter is highly appreciated.

Regards,

[EDIT] | KYC Team

User icon
diola8
January 9, 2022

in the first message they asked me to send the documents. I downloaded and sent everything. in the second, they already blocked me. I asked them to send me the entire history of games and deposits. After that I could no longer enter. I sent them IDs, my bank card and my bank statement

Regards [EDIT]

User icon
diola8
January 10, 2022

Today the operator wrote to me that I have two accounts. Unfortunately, I did not know that you cannot play from one phone and have the same address. The second is my wife's account. All winnings have been canceled. I'm sorry. Thank you for your support.

User icon
thepogg
January 10, 2022

Hi diola8,

The operator's terms of use are clear and only one account is allowed per family and household.

If you and your wife have both set-up accounts sadly you have breached the operator's terms of use and there is nothing we can do to assist you

Sorry we cannot be of further assistance.

ThePOGG

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Agreement

diola8 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Select.Bet
  • Curacao
  • Bellona N.V.

January 7, 2022

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