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Slot Wolf - Account closed

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Slots Wolf Casino Review.

Player's Complaint

Hey!

Slot Wolf canceled my withdrawal and asked me to verify my account via the documents section on their site. When I tried to log into their site it said my password was incorrect and after changing the password it said my account is disabled. I asked the live chat about the situation and they answered that the ban is indefinite and there is nothing I can do about it.

Read the casino review

3 Responses

User icon
ThePOGG
December 1, 2020

Hi l0nely - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Please quote the exact communication that Slot Wolf delivered about the reason for your account closure.

Thanks,

ThePOGG

User icon
l0nely
December 2, 2020

I sent them the documents via email and they paid regardless of the account closure.

Withdrawing the complaint.

User icon
ThePOGG
December 2, 2020

Hi l0nely,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

l0nely consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Wolf
  • Malta Gaming Authority
  • N1 Interactive Ltd

December 1, 2020

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