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SlotWolf - Casino refuse to pay my money

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our SlotWolf Casino Review.

Player's Complaint

Hey! I made my account on SlotWolf casino somewhere in the end of November 2019 or start of December 2019, i deposited 200 euro which i lost immediately and then i deposited somewhere around 220-230 euro which i played some time and i stopped back at 200 and wanted to check how trustable they are and how fast the withdrawals are, i sent them the documents they asked for and my account was"verified". The minimum amount that they can send through bank transfer is 500eu so they told me to deposit minimum amount (20 euro) with some e-wallet and then i can withdraw my money. I deposited with EcoPayz and that's when all the problems started, after i tried to withdraw my money they said that now i need to verify my EcoPayz account, i sent them screenshot immediately, the next day they wanted all of the documents again, ID, proof of adress, bank statement and also screenshot from my EcoPayz account.

I sent them everything again, next time they asked for a selfie with the id card, after i send them the next day they asked for selfie with me and a note with current date written and also a message (Hi SlotWolf Casino) and a WINK from me, the next time they wanted selfie with ID card, note with the current date and same message and also a wink from me, after that they wanted a source of wealth and asked for EcoPayz transaction history more than 10-15 time, i sent them proof of selling a property, bank statement how i receive salary, proof of winning money from other bookmakers, earnings statement and believe it or not i have sent them screenshots from my EcoPayz account somewhere around 15 times, every time with the current date and they are still refusing to pay my money, all the time they want something new. I am looking for help from you, thanks in advance.

Read the casino review

5 Responses

User icon
ThePOGG
April 30, 2020

Hi thepunisher - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepunisher
May 5, 2020

No i don't have any more question. I just want to get my money from there.

User icon
ThePOGG
May 27, 2020

Hi thepunisher,

Our understanding is that SlotWolf have requested Source of Wealth documentation from you. Have you provided this?

Thanks,

ThePOGG

User icon
ThePOGG
June 2, 2020

Hi thepunisher,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
June 9, 2020

Hi thepunisher,

If we haven't heard from you by Friday the 19th of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

thepunisher consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Wolf
  • Malta Gaming Authority
  • N1 Interactive Ltd

April 30, 2020

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