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SlotWolf - fund removal

Ruling

Declined - This player has withdrawn their consent for us to act on their behalf. As such we have discontinued our involvement in this issue.

Read our Slot Wolf Casino Review.

Player's Complaint

Dear Ladies and Gentlemen

My account balance was 2500 euros and that alone they went away.

After that, the account balance is only 50 euros. So from 2500 to 50 euros, what's that. I'm waiting for your answer, thank you

Read the casino review

3 Responses

User icon
ThePOGG
December 18, 2020

Hi mmzer123 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

What reason have the operator given you for voiding your balance?

Please remember that this is an English language service. You need to use freely available online translation services before posting any information here.

Thanks,

ThePOGG

User icon
ThePOGG
December 27, 2020

Hi mmzer123,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
December 27, 2020

This user has withdrawn their consent for us to manage this complaint.

ThePOGG

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Agreement

Mmzer123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Wolf
  • Malta Gaming Authority
  • N1 Interactive Ltd

December 18, 2020

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