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SlotWolf - IP address confiscation

Ruling

Resolved - SlotWolf Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Slot Wolf Casino Review.

Player's Complaint

I tried to withdraw € 1106 from SlotWolf casino on December 15, 2019 after wagering the bonus, but they claimed I was breaking some IP address rule. I was not given any proof of this and I lived alone in my apartment in Jyväskylä, so no one else could have ever used the same IP address as me and I don’t know anybody that plays casinos.

Read the casino review

4 Responses

User icon
ThePOGG
September 25, 2020

Hi juustomakkara - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
October 5, 2020

Hi juustomakkara,

Our understanding is that your balance has been restored. Could you please check and confirm?

Thanks,

ThePOGG

User icon
ThePOGG
October 12, 2020

Hi juustomakkara,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
October 18, 2020

Hi juustomakkara,

If we haven't heard from you by Friday the 30th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

juustomakkara consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Wolf
  • Malta Gaming Authority
  • N1 Interactive Ltd

September 25, 2020

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