Spin and Win - Reversal of winnings
Found for the Casino - The player claimed a no deposit free spin offer which came with a maximum allowed win. As such Spin and Win are within their rights to void the additional balance.
Read our Spin and Win Casino Review.
I have a complaint about spinandwin the online casino. On receipt of an email I signed up to an offer on the website which stipulated I could have 30 complimentary spins with code DIAMOND 30 on 27/11/2016. It stipulated that the maximum free win which could be withdrawn from the spins would be £10. On winning £10 I lost the remaining complimentary spins which I understood as it would risk me winning more on that game.
I decided not to withdraw as there was nothing in the T&Cs about playing on other games. I therefore played on a variety of games and my winnings gradually increased. I decided to withdraw circa £3000 and whilst it was going through verification I decided to wager using real funds. After this I reversed my withdrawal and ultimately won and requested an amount of £4034. I requested this as the weekly limit is £3000 and customer services advised my request for £4034 had been accepted so I withdrew and left it at that as I wanted to make sure that it was genuine and therefore took this as confirmation.
As I believed I had won this amount I played with another £400 of my own funds to which I lost. On 01.12.16 on chat, [EDIT] told me that the £4034 had been reversed and forfeited on the basis that I should only have been allowed £10. As you can imagine, this came as a huge shock to me. I understand that from the original game could only withdraw £10. However there was nothing to say that this could not be used on other games as long as the wagering conditions were met (which they were). I find the whole situation misleading and suitably convenient for the vendor which has caused me stress and ultimately financial loss as a result of being misled in to the fact the system still allows you to play on and win and withdraw! It was only when it was passed to validation that this came about.
I beg you to please take my complaint seriously and prove that there needs to be more clarity for other players, particularly when promotions are offered and to pay me what I rightfully won from their games. I feel cheated that this could be allowed to happen and you are my last hope.
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