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Spinurai - No response no withdrawal

Ruling

Resolved - Both the submitting complainant and Spinurai Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Spinurai Casino Review.

Player's Complaint

In the verification process and cashout process they closed the casino and support. Homepage is offline. No response since days.

Read the casino review

5 Responses

User icon
thepogg
February 2, 2022

Hi bloodaod - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
bloodaod
February 3, 2022

Hi and ty u for helping. No contact from Spinurai yet. Support is offline , so i have no chance to contact them . I have no idea what i can do now to help solving the problem with my withdrawl. They got alle documents from me before closing....

User icon
thepogg
February 5, 2022

Hi bloodaod,

The operator informs us that your withdrawal has been processed. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
bloodaod
February 12, 2022

Yepp thy 4 hlep guys

User icon
thepogg
February 12, 2022

Hi bloodaod,

Thanks for letting us know - it is appreciated :)

ThePOGG

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Agreement

bloodaod consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spinurai
  • Malta Gaming Authority
  • N1 Interactive Ltd

February 2, 2022

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