ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

Spinurai - Not paying my winnings

Ruling

Found for the Casino - Sufficient evidence has been gathered to demonstrate that this player has breached terms of use in a non-redeemable fashion.

Read our Spinurai Casino Review.

Player's Complaint

Stalling to pay my winnings since 19.11. Evreytime Im in contact with them they just say that the financial apartment or something is looking into this. Almost a month already..

Read the casino review

4 Responses

User icon
thepogg
December 16, 2021

Hi gamero97 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
gamero97
December 29, 2021

Hello, it has been 2 weeks now since I submitted my complaint. Have you reviewed it?

User icon
thepogg
January 18, 2022

Hi gamero97,

The operator informs us that this issue has been resolved. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
thepogg
January 22, 2022

Spinurai Casino has provided sufficient evidence to demonstrate that this account has breached the terms of use in a non-redeemable fashion. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

gamero97 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spinurai
  • Malta Gaming Authority
  • N1 Interactive Ltd

December 16, 2021

United States country flag