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Spinurai - not paying winnings

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Spinurai Casino Review.

Player's Complaint

Spinurai has disabled my account and has not paid my winnings. I have tried to contact them trough email and support chat but they have been really unresponsive regarding my situation, so far i have only managed to get the same old copied text "Log out and clear browser cache etc" wich clearly is not a solution for my case. After that the support stops listening to me and closes the chat before i have time to retaliate.

Read the casino review

5 Responses

User icon
thepogg
August 5, 2021

Hi lorslara - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. Please contact the operator's user support ([email protected]) if you are having difficulties with Live Chat. If you are still experiencing issues on Friday the 21st of August let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
lorslara
August 5, 2021

The problem is whenever i contact support they instantly close the chat so they clearly are not even trying to solve whatever the problem is, im just being straight up ignored. Havent had a single reply from their support email either.

User icon
thepogg
August 22, 2021

Hi lorslara,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
August 28, 2021

Hi lorslara,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
September 4, 2021

Hi lorslara,

If we haven't heard from you by Friday the 17th of September I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

lorslara consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spinurai
  • Malta Gaming Authority
  • N1 Interactive Ltd

August 3, 2021

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