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Spinurai - Unresponsive, not paying

Ruling

Resolved - Spinurai Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Spinurai Casino Review.

Player's Complaint

This casino is not responding to any of my messages. I made the withdrawal 21/07/2021 and haven't heard since. Please help me to get contact to them.

Read the casino review

7 Responses

User icon
thepogg
August 5, 2021

Hi ella44eve - welcome back.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ella44eve
August 15, 2021

Any updates on this?

User icon
ella44eve
August 23, 2021

Please help me on this

User icon
thepogg
September 5, 2021

Hi ella44eve,

The operator informs us that you have been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
thepogg
September 11, 2021

Hi ella44eve,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
September 11, 2021

Hi ella44eve,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
September 18, 2021

Hi ella44eve,

If we haven't heard from you by Friday the 1st of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

ella44eve consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spinurai
  • Malta Gaming Authority
  • N1 Interactive Ltd

August 3, 2021

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