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Spinurai - Withdrawal never came

Ruling

Resolved - Spinurai Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Bob Casino Review.

Player's Complaint

Date 2.3-2022

I made withdrawal, never saw the money.

Now they have closed "temporarly" for time being.

The support email is blocked, you can't get messages through.

Just comes up with " Email address not found ".

Any help ?

Read the casino review

10 Responses

User icon
thepogg
April 2, 2022

Hi Solevita - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
April 6, 2022

Hi Solevita,

Can you please place another withdrawal and let us know when you receive your funds?

Thanks,

ThePOGG

User icon
Solevita
April 14, 2022

They have closed "temporarly" for time being.

The support email is blocked, you can't get messages through.

Can't create or make New withdrawals on the Spinurai casino

https://www.spinurai.com/profile/wallet/withdrawal

This is only thing what comes up on the site.

User icon
thepogg
April 16, 2022

Hi Solevita,

Please provide the following information:

Account holder's name: X (full name should be provided)

Bank name: X (full bank name)

Bank address: X (physical address: city, street, building)

Account number / IBAN: X

SWIFT (or BIC): X

Thanks,

ThePOGG

User icon
thepogg
April 23, 2022

Hi Solevita,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
Solevita
April 29, 2022

Account holder's name: Jesse Suneli Jalmari

Bank Name : [EDIT]

Bank Address : [EDIT]

Account Number : [EDIT]

BIC : [EDIT]

User icon
thepogg
May 7, 2022

Hi Solevita,

The operator informs us that your payment has been processed. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
thepogg
May 14, 2022

Hi Solevita,

Have you received your funds?

Thanks,

ThePOGG

User icon
thepogg
May 20, 2022

Hi Solevita,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
May 29, 2022

Hi Solevita,

If we haven't heard from you by Friday the 10th of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Solevita consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spinurai
  • Malta Gaming Authority
  • N1 Interactive Ltd

April 2, 2022

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