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Spinurai - Withdrawal pending

Ruling

Resolved - Both the submitting complainant and Spinurai Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Spinurai Casino Review.

Player's Complaint

I made a withdrawal 4am on the 24th. Two days after that I got an email that spinurai is shutting down on the 31st. I have contacted the customer service many times and they have not given me any answer other than that the payment team is really busy. It is the 30th now and they have removed the customer service chat. I am a verified player and there should be no issue in the withdrawal. It seems like they are going to shut down the casino and not pay my winnings.

Read the casino review

5 Responses

User icon
thepogg
January 31, 2022

Hi Kasvari - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

I'll contact the license holder and see what we can find out for you.

Thanks,

ThePOGG

User icon
Kasvari
January 31, 2022

Thank you for acting so fast, hope its not too late.

User icon
Kasvari
February 1, 2022

Hi, the Spinurai website is as of now not working anymore and I have not received any info from the support or my 750€ withdrawal.

User icon
Kasvari
February 4, 2022

Hi, the payment finally came through 11 days later. You can close this case.

User icon
thepogg
February 4, 2022

Hi Kasvari,

Thanks for letting us know - it is appreciated :)

ThePOGG

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Agreement

Kasvari consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spinurai
  • Malta Gaming Authority
  • N1 Interactive Ltd

January 29, 2022

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