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Svenbet – “Unsuccessful video call”

Ruling

Found for the Player - Svenbet Casino have made a clear statement that they will not cooperate in the management of complaints via our service.

Read our Svenbet Casino Review.

Player's Complaint

Approximately 3 month ago I won more than 3k in Svenbet casino but couldn't make a withdrawal request as casino requested verification.

Here is the list of the documents I sent to casino to prove my identity:

Id

selfie with ID

Address proof

bank statement

bank statement with transaction to Ecopayz (proof of funding)

Ecopayz deposit screenshot

Ecopayz ewallet screenshots

Skrill ewallet screenshot

After all that casino requested video call to be done which was done in few days.

After this call was done, casino informed me that I am not the actual holder of my account :)))))

This is ridiculous and I want to get the money.

Read the casino review

2 Responses

ThePOGG
Dec 12, 2020

Hi casinoplayer1 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Jan 03, 2021

Hi casinoplayer1,

Sadly this operator has informed us that they will not cooperate with the management of complaints via this service. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

casinoplayer1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Svenbet
  • Curacao eGaming
  • CW Marketing B.V.

December 12, 2020

Situated in in the south-west Pacific Ocean is the island of New Zealand. The population of New Zealand is quickly approaching the 5 million mark. The gambling sector in New Zealand is incredibly healthy and all forms of gambling are popular with citizens of this jurisdiction. New Zealand regulates gambling and also forbids any advertising to citizens resident in its jurisdiction that may induce them to gamble with foreign operators and fines are levied against operators that are found to be doing so. It appears that players from New Zealand are permitted to gamble with providers situated beyond its own shores – there is no record of any criminality or prosecution attached to the activity but New Zealand does not offer player protection if a player has a complaint against a foreign based operator.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.