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WallaceBet – refusing to give me proper bonus

Ruling

Found for the Casino - This player has claimed the wrong bonus. Which explains why both the bonus and terms differed from their expectations.

Read our WallaceBet Casino Review.

Player's Complaint

I took part in their promotion, and made a 300 euro deposit. I noticed that I only got 200 euros on top of this and opened their live chat. They told me that it is only up to 200 euros, even though they promote it up to 600 euros. They didnt manually add it for me, and I started playing. After winning 1.5k from Atlantis, they reduced my winnings because of "bonus violation, using bigger bet".

Their VIP-bonus has a max bet of 20e, not 5e.

Read the casino review

4 Responses

ThePOGG
Aug 03, 2020

Hi mattilabeast - welcome back.

Where do you see the VIP bonus advertised as up to €600?

Thanks,

ThePOGG

ThePOGG
Aug 11, 2020

Hi mattilabeast,

I'm following-up on the above?

Thanks,

ThePOGG

mattilabeast
Aug 11, 2020

It was on their site.

wallacebet.com/promotions/vip-casino-bonus

ThePOGG
Aug 13, 2020

Hi mattilabeast,

You've received the standard welcome bonus which is advertised a 100% up to €200 with a total bonus of €600 available across the 3 stages of the package. And that would explain why the lower maximum bet has been enforced.

Thanks,

ThePOGG

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Agreement

mattilabeast consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Wazamba
  • Curacao eGaming
  • Araxio Development N.V.

August 1, 2020

Situated in in the south-west Pacific Ocean is the island of New Zealand. The population of New Zealand is quickly approaching the 5 million mark. The gambling sector in New Zealand is incredibly healthy and all forms of gambling are popular with citizens of this jurisdiction. New Zealand regulates gambling and also forbids any advertising to citizens resident in its jurisdiction that may induce them to gamble with foreign operators and fines are levied against operators that are found to be doing so. It appears that players from New Zealand are permitted to gamble with providers situated beyond its own shores – there is no record of any criminality or prosecution attached to the activity but New Zealand does not offer player protection if a player has a complaint against a foreign based operator.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.