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Whitebet - lost deposit
Ruling
Resolved - Whitebet resolved this player's complaint and paid them before we could contact them about this issue.
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Player's Complaint
Hi I signed up to Whitebet Casino I deposited £100 before i could place a bet my account was closed (self excluded from a sister account) after numerous emails to whitebet they agreed to repay my deposit however i contacted them again today asking where it was they said because i placed a bet they would not refund my money (this is wrong as my account was closed before i could bet)
2 Responses
Hi Madgalo,
I was just about to contact WhiteBet regarding this issue. Thanks for letting us know that you've managed to resolve this issue without our intervention.
All the best,
ThePOGG
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Agreement
Madgalo consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
February 15, 2016
Hi Madgalo - welcome to ThePOGG.com!
Before we can do anything to help you, you need to provide us with your username and email address at WhiteBet.
Once we have this information we'll contact the operator.
Thanks,
ThePOGG