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William Hill - Authorisation code required fir return of deposits


Found for the Player - William Hill have made clear that they will not discuss this complaint or any other with our service.

Read our William Hill Casino Review.

Player's Complaint

Was allowed to reooen my account in Aug 2014, deposited nearly £5000 from Aug 14 to Feb 15, my account was abruptly closed. Sent in bank statements showing deposits made to William Hill they are saying they need the authorisation code from Santander. Santander sent a letter stating they do not have this information and that bank statements are sufficient evidence. Santander suggest I take this matter further. I stated this investigation in November 18 after having a 'chat' and being told i was self excluded during the time I deposited the £5000 have the 'chat' in email form. I had a breakdown and lost my job in 2014 suffer with anxiety and depression. I am going around in circles with William Hill and am not get any answers from second opinion at William Hill. Now at the end of my tether.

Read the casino review

2 Responses

User icon
September 1, 2019

Hi lyngod57 - welcome back!

Unfortunately you've chosen to play with a group that are both negatively listed here and who are consistently non-responsive to player complaints submitted to us. While we will attempt to contact the operator on your behalf the chances of a successful mediation are low.



User icon
September 10, 2019

Hi lyngod57,

For their own security William Hill have informed that they will not discuss complaints with this service.

All we can suggest is that you contact the operator's ADR service IBAS. Alternatively you could consider taking legal action. My understanding is that offer a no win no fee service that specialises in online gambling claims.

Sorry we could not be of more help.


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LynGod57 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • William Hill
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • WHG (International) Limited

September 1, 2019

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