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William Hill - Locked account for 2 month, still no updates


Found for the Player - Despite our repeated efforts to contract William Hill to discuss this issue we have received no response whatsoever from the operator.

Read our William Hill Casino Review.

Player's Complaint

I had fully verified account on 13 November 2019. I played without any bonuses. WilliamHill locked my account with €5400 at 20 November 2019. They answered me "[allow them] to give our relevant team just a bit more time to check". I sent a few emails and they always said "need more time". WilliamHill holding my money more than 2 months now. Please, help me return me my money back.

Read the casino review

2 Responses

User icon
January 30, 2020

Hi kirillyag - welcome to!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.



User icon
February 11, 2020

Hi kirillyag,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

All we could suggest is contacting William Hill's regulator the Gibraltar Gambling Commission.

Sorry we could not be of further help.


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kirillyag consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • William Hill
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • WHG (International) Limited

January 30, 2020

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