Unresolved - This player has submitted two complaints about casinos in the William Hill group. After reviewing communication the player's received from this group it's clear that William Hill feel that the player has either been involved in the operation of multiple accounts or is not the person named on the account.
The William Hill group will not share evidence related to this type of complaint and as such there's nothing further we can do for this player. We've advised they contact William Hill's regulator in Gibraltar.
The other complaint can be found at https://thepogg.com/complaint/prestige-unfair-id-request/.
Read our William Hill Casino Review.
Back in April I was playing in my favourite internet casino William Hill and after receiving a small bonus on a large deposit was very lucky to win a big amount. It was nearly £30,000. And not the first time I had won there using a combination of real money and bonus money. Playing in exactly the same way in fact and the first time around there were no issues with my withdrawal.
This next time around I withdrew £5000 and they paid no quibble as they always had done. But then when I went to withdraw the rest they didn't give it to me and closed my account. Around about the same time I started receiving e-mails from other casinos in their group (Prestige etc) saying I would no longer receive bonuses and the like. So it seems I did something they didn't like. However, Prestige continued to pay my winnings. So it's all very confusing and I asked William Hill what the problem was but they have been unable to explain to me only copying and pasting a large chunk of the rules.
To me this seems like strange behaviour from such a respectable casino so I think it's possible they have got their wires crossed somewhere down the line or just made a genuine mistake. I would appreciate it if you could help me to patch things up with them.
My username is [EDIT] and email address on the account is [EDIT] Please do not publish my username and email address.
Thanks in advance.
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William Hill - Non payment of part of winnings
Posted by hardtimes
July 10, 2015
hardtimes consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
July 10, 2015