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William Hill - Withholding funds despite 2 successful withdrawals
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Player's Complaint
I was able to deposit £10, play the casino and withdraw 2x £300. On my 3rd withdrawal onious additional ID. I am still being sent offers and free bets. I have tried in vain to get the complaints procedure and or ADR procedure from casino but they continue to cut and paste requesting documents. My understanding this is not allowed by regulator.
3 Responses
Hi torwright8762,
I'm following-up on the above?
Thanks,
ThePOGG
Hi torwright8762,
If we haven't heard from you by Friday the 1st of January I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
torwright8762 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- William Hill
- Gibraltar Gambling Commission
- United Kingdom Gambling Commission
- WHG (International) Limited
December 7, 2020
Hi torwright8762 - welcome to ThePOGG.com!
Have you provided the requested documents?
Thanks,
ThePOGG