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blacklisted casino thepogg

This casino is blacklisted!

This operator has been Blacklisted by ThePOGG.com due to highly problematic business activities. We consider all Blacklisted operators to be extremely high risk to players and strongly encourage players never to consider handing money to a Blacklisted operator.

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– Fast withdrawals.

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Non-cooperative with the management of player complaints.

– Low value registration incentives.


Bacana Play Casino Review

Review last updated - March 2020

OVERVIEW | 4.20/10


Bacana Play are part of the Skill On Net Ltd group. This software platform and consequently all operators running on the Skill On Net Ltd software platform have been Blacklisted at ThePOGG.com due to historic issues where they were found to be running non-random game and various responsible gambling issues. We strongly advise players against engaging with any operator running on this software platform.

TRUSTWORTHINESS | 0/10


Bacana Play casino have been included on our Blacklist for use of SkillOnNet software, a casino software that has in at least one instances been shown to be offering a non-random Video Poker Gamble feature. See https://thepogg.com/skillonnet-software-non-randomnot-fair/ for further information.

Casinos using SkillOnNet software for the most part appear to be run and managed by SkillOnNet with the exception of a few White Label operators.

In December 2017 we became aware of SkillOnNet offering a Self-Exclusion tool that, in our opinion, was designed with the intent of manipulating users looking to Self-Exclude into selecting the minimum possible exclusion length while making it difficult to locate information on the longer exclusions that should be available to players. We view this practice as morally questionable with the primary intent of allowing at risk users to re-engage with gambling services at SkillOnNet operators more quickly.

The SkillOnNet license appear to have engaged in a retroactive Responsible Gambling exclusion to justify non-payment of winnings. A player who asked whether they had ever self-excluded at a property on the SkillOnNet license was advised that they had not, that they should consider self-excluding and allowed to play on. Months later when the player hit a four figure win, the same conversation was then used to justify non-payment of the win despite the operator not feeling the conversation was significant enough to require application of an enforced exclusion at the time the conversation occurred.

For references see SkillOnNet Group Player Issues

BONUSES | 5 / 10


100% up to £50
Max Bonus 50
Min Deposit 20
Max Bet 10%xb/5
Type Cashable
Wagering 60xb
Deposit Method Restrictions:
Country/Regional Restrictions:
Ukraine, Belarus, Latvia, Russia and Lithuania

Terms and Conditions

The Bacana Play Casino Welcome bonus currently consists of a bonus of 100% up to £50 plus 25 complimentary spins on Rich Wilde and the Book of the Dead.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 60xbonus for the deposit bonus and 60xwinnings for the complimentary spins.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet while playing with this bonus is £5 or 10% of the bonus, whichever is lower. Players depositing via Neteller or Skrill have a maximum bet of £1.

There is no maximum allowed win associated with the deposit bonus and the complimentary spins have a maximum allowed win of £100.

The bonus is cashable.

Players from the following countries are not eligible to receive this bonus - Ukraine, Belarus, Latvia, Russia and Lithuania

The bonus and associated winnings will expire after 30 days if wagering requirements are not completed.

Game Weightings:

  • You can only play slots games while using this bonus

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.


BONUS: 100% up to £50
Try another casino
Value to Player for:
$3.98
Bonus Value
low roller
mid
mid roller
mid
high roller
mid
superhigh roller
n/a

Payout Speed: 24 hours | 10 / 10


Bacana Play website states that withdrawals are processed within 24 hours.

Minimum withdrawal – £20.

Maximum withdrawal – None listed.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), SoFort, PaySafeCard, PayPal, GiroPay.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 0 / 10


We have found SkillOnNet software running a non-random game. As such this platform receives a rating of 0. Check out our SkillOnNet Software Review.

Game selection is as follows:

Instant

Table Games – 0

Slots – 1310

Video Poker – 0

Jackpot – 54

Live - 112

Customer Service | 9 / 10


Email Testing Record

  • March 2020 - 4 hours 26 minutes

Licensing | 8 / 10


Bacana Play hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. BacanaPlay currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

Bacana Play does not accept players from the following countries: Australia, France, French Guiana, French Polynesia, French Southern Territories, South Africa, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact


Contact Details;

Email : [email protected]
Phone : +1 647 724 4691

Slots RTP


Bacana Play Casino do not publish the RTP/house edge figures for any of their slots games.

Comp Points


Bacana Play do not appear to offer a comp point program though they do allow you to earn VIP points which dictate which level of benefits you'll receive over the next month.

Closing Thoughts


Between having caught SkillOnNet running an non-random game and the more recent issues with a Self-Exclusion system that we feel is specifically trying to discourage users from selecting anything higher than the most basic protections, SkillOnNet are a company that, in our opinion, exemplify poor practice. Stay well clear.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

There are no associated casinos to display.

COMPLAINTS

Bacana Play
Resolved

Bacana Play - Refusing to let me withdraw after verifying

Read Complaint
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flag-us United states