OVERALL VERDICT
6.96/10

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OVERALL VERDICT

6.96/10

PAYOUT SPEED

10/10

Customer Service

10/10

Bonuses

8/10

Software

10/10

Licensing

8/10

WEBSITE

OWNERSHIP

iGame Malta Ltd

AFFILIATE PROGRAM

iGame Affiliate

This casino is not recommended!

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

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Party Casino (United States)

– Fast withdrawals.

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Competitive incentives for registration.

–

– Non-cooperative with the management of player complaints.

iGame Casino Review

Name: iGame Casino Review
Item: iGame
Rating: 6.96
Author: ThePOGG

Review last updated - May 2019

OVERVIEW | 6.96/10

One of the many Net Entertainment venues that have entered the market recently looking to claim a share of the European online gambling markets. The iGame brand was purchased by Kindred Group in late 2015

TRUSTWORTHINESS | 2/10

As of early 2019 the Kindred group has decided they will no longer address complaints submitted to this service. This decision appears to have followed on directly from a responsible gambling complaint against 32Red managed by this service, wherein the complainant both repeatedly asked for support staff to excluded them and expressed suicidal feelings due to their losses without the operator taking appropriate actions to ensure the player could not access their gambling services. The operator were not inclined to refund losses to the player until such point as we suggested taking guidance from the UKGC on this matter, at which point they adopted a more appropriate position. Following this issue, the next complaints submitted to ThePOGG.com against Kindred group properties have received the response that Kindred are not prepared to work with ThePOGG.com's ADR services.

For references see Unibet Group Player Issues

BONUSES | 8 / 10

100% up to €50
Max Bonus	50
Min Deposit	10
Max Bet	10%xb/5
Type	Cashable
Wagering	50xb

Deposit Method Restrictions:

Country/Regional Restrictions:
Croatia

Full iGame bonus review

Terms and Conditions

The iGame Welcome bonus currently consists of a bonus of 100% up to €50 plus 150 complimentary spins on Fire Joker.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 50xbonus for the deposit bonus and 5xdeposit for the free spin winnings.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet is 10% of the bonus amount received on any single round of play with a minimum of €5 that can always be wagered.

There is no maximum win on the deposit bonus and the complimentary spins carry a maximum win of €500.

The bonus is cashable.

Players from the following countries are not eligible to receive this bonus - Croatia

Game Weightings:

70%: Blood Suckers, Dead or Alive, Jackpot 6000, Devils Delight, Jack Hammer, Safari Madness, Pirates Gold, Magic Love, Beetle Frenzy.

20%: Mega Joker

0%: All Table Games, Live Casino and Video Poker games

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

BONUS: 100% up to €50

T&CS APPLY

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Value to Player for:

$11.24

Bonus Value

low roller

high

mid roller

high

high roller

mid

superhigh roller

n/a

Payout Speed: 24h | 10 / 10

Using Neteller our reviewer reports withdrawals normally paid within a couple of hours but at most 24 hours.

Minimum Withdrawal - None listed.

Maximum Withdrawal - €20000/24 hour period

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, WebMoney, PaySafeCard and PayPlus

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 10 / 10

iGame Casino use Net Entertainment software for their instant play casino. Check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 18

Slots – 78

Video Poker – 6

Live – 15

Customer Service | 10 / 10

Our reviewer reports positive experiences with iGame casino customer service.

Email Testing Record

November 2018 - 2 minutes
December 2016 - 8 minutes
June 2015 - 10 minutes
November 2014 - 13 minutes
June 2014 - 8 minutes
December 2013 - 5 minutes
June 2013 - 10 minutes
January 2013 - 1st email - 1 minute

Licensing | 8 / 10

iGame hold the following gambling licenses :

Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

iGame does not accept players from the following countries: American Samoa, Oceania, Australia, Belgium, Cuba, Denmark, Estonia, France, French Guiana, French Polynesia, French Southern Territories, Greece, Hong Kong, India, Iran, Iraq, Democratic People's Republic of Korea, Republic of Korea, Libya, Macao, Myanmar, Nigeria, Northern Mariana Islands, South Africa, Spain, Sudan, Turkey, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Zimbabwe.

Contact

Contact Information;

Email :	[email protected]
Address :	iGame Malta Ltd.
	6, The Firs
	George Borg Olivier Street
	Sliema
	SLM 1801
	MALTA

Slots RTP

iGame casino do publish the house edge (RTP) information for their slots games.

Comp Points

iGame Casino do not offer a comp point program.

Closing Thoughts

The management of the last complaint we actually managed to review against the Kindred operated properties was in our opinion highly questionable. It was a clear cut case and the appropriate action should have been taken without any need for us to apply pressure. That the response to this issue appear to have been to shut down any further dialogue on future complaint issues only exacerbates our concerns.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

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