OVERALL VERDICT
4.24/10

Ad disclosure – We may earn commission if you sign-up via our links. Terms and Conditions apply. Please gamble responsibly.

Try another casino

OVERALL VERDICT

4.24/10

PAYOUT SPEED

3/10

Customer Service

0/10

Bonuses

6/10

Software

10/10

Licensing

2/10

WEBSITE

OWNERSHIP

MTM CORP

AFFILIATE PROGRAM

Lucky 31 Affiliate

This casino is not recommended!

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

Why not try these great operators instead?

Play

DraftKings

Play

BetMGM

Play

WynnBet

Play

Borgata

Play

Party Casino (United States)

–

– Non-cooperative with the management of player complaints.

– Long delays on payment of withdrawals.

– Email support takes longer than average to respond.

– No effective regulation. Licensed in name only.

Lucky 31 Casino Review

Name: Lucky 31 Casino Review
Item: Lucky 31
Rating: 4.24
Author: ThePOGG

Review last updated - March 2019.

OVERVIEW | 4.24/10

Lucky 31 are part of the Starfish Media N.V. group run by the subsidiary M.T.M.Corp - Starfish Media N.V. has been operational since 2012. Lucky 31 and its sister sites: Casino Extra, Casino Estrella and Dublin Bet are regulated in Curacao. The casino offers a range of games by software providers: BetSoft, Play 'N Go, Altea Gaming, Genii, Microgaming and Visionary iGaming. The site design is effective and eye-catching featuring a palette of grey, white and red. The background displays a multitude of tumbling transparent red die The lay-out is sensible and the site is easily navigated.

TRUSTWORTHINESS | 3/10

Lucky31 are part of the Starfish Media group. This group of operators has denied multiple players has become non-responsive to player complaints after two cases came up where the operator refused to pay four figure balances due to the players having been from the same country and having won playing the same game. The assertion was that the players had engaged in fraud, but the players in question were not playing with bonus money and the operator failed to demonstrate any fault with the game (meaning that the House Edge should have been in effect and the players expected to lose).

For references see Starfish Media Group Player Issues

BONUSES | 6 / 10

131% up to €131
Max Bonus	131
Min Deposit	10
Max Bet	10
Type	Cashable
Wagering	30x(d+b)

Deposit Method Restrictions:

Country/Regional Restrictions:
Albania, Algeria, Armenia, Belarus, Brazil, Bulgaria, China, Croatia, Georgia, Greece, Hungary, Indonesia, Kazakhstan, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Myanmar, Norway, The Netherlands, The Netherland Antilles, Tunisia, Philippines, Poland, Russia, Serbia, Turkey, Ukraine The United Kingdom and U.S.A

Full Lucky 31 bonus review

Terms and Conditions

The Lucky31 Welcome bonus currently consists of a bonus of 131% up to €131.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 30x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is €10 on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Players from the following countries are not eligible to receive this bonus - Albania, Algeria, Armenia, Belarus, Brazil, Bulgaria, China, Croatia, Georgia, Greece, Hungary, Indonesia, Kazakhstan, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Myanmar, Norway, The Netherlands, The Netherland Antilles, Tunisia, Philippines, Poland, Russia, Serbia, Turkey, Ukraine The United Kingdom and U.S.A

Game Weightings:

Slots 100%

Table Games 0%

Video Poker 30%

Live Casino 0%

Real Casino 25%

Other Games 50%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

BONUS: 131% up to €131

T&CS APPLY

Try another casino

Value to Player for:

$7.86

Bonus Value

low roller

mid

mid roller

mid

high roller

high

superhigh roller

high

Payout Speed: 7 days | 3 / 10

As the Starfish Media group does not hold a UKGC license we could not test their withdrawal times.On the Casino Estrella site it states that all withdrawal methids take 7 days.

Minimum withdrawal - €20

Maximum withdrawal - €1000/day; €5000/week; €20,000/month.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), PaySafeCard, UKash, Trustly, SoFort, Przelewy24, Bank Transfer

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 10 / 10

Lucky31 use Net Entertainment software for their instant play casino and also include a selection of Betsoft slots games. Check out our Net Entertainment Software Review for more information.

Game selections are as follows;

Instant

Table Games – 145

Slots – 2685

Video Poker – 7

Jackpots - 44

Live - 144

Customer Service | 0 / 10

Email Testing Record

December 2016 - No response
October 2015 - 4 minutes
June 2015 - 3 hours 14 minutes
November 2014 - XXX

Licensing | 2 / 10

Lucky31 hold the following gambling licenses :

Curacao eGaming - Lucky31 casino are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

Lucky 31 does not accept players from the following countries: Australia, China, Hong Kong, Netherlands Antilles, South Africa, Turkey, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Contact Information;

Email :	[email protected]
Address :	MTM Corp
	Dr. M.J. Hugenholtzweg Z/N
	UTS-Gebouw
	Wilemstead
	Curacao

Slots RTP

Lucky 31 casino only publish the House Edge/Return to Player (RTP) information for their Net Entertainment slots games.

Comp Points

Lucky 31 do offer a comp point program that primarily offers complimentary spins instead of cash. It does offer cash conversion for larger numbers of points, but is not clear on the accrual rates when playing different games and the information we do have would make this system substantially weaker than the standard Playtech comp point program.

Closing Thoughts

This group of operators became non-responsive to complaints when we pointed out that to justify non-payment based on fraud they would have to demonstrate that the players in question actually stood to benefit from their activities financially. With no bonuses in play and not established fault with the game, the only conclusion we could reach was that these players were lucky. Not paying on that basis is a very questionable practice.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.