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14Red - Withdrawal not paid

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our 14Red Casino Review.

Player's Complaint

I am still yet to receive my withdrawal. This has been dragged out for 2 weeks, and I keep receiving the same silly requests. I have submitted all I formation required. It was accepted, I co.oketed a phone verification, and keep being told I will receive my money, to no avail!

Read the casino review

5 Responses

User icon
ThePOGG
January 23, 2020

Hi burty92 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. 14Red do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
January 31, 2020

Hi burty92,

I've spoken to 14Red regarding this issue. They inform us that they have requested the following ID from you multiple times without response:

- Identity Document - drivers license or any government-issued ID card

- Proof of Address

- Bank Statement with IBAN

- copy of the Credit Card ending 0840

Can you please provide the above to the operator then let us know and I'll follow-up with them on your behalf?

Thanks,

ThePOGG

User icon
ThePOGG
March 3, 2020

Hi burty92,

Have you provided the requested documents?

Thanks,

ThePOGG

User icon
ThePOGG
March 10, 2020

Hi burty92,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
March 17, 2020

Hi burty92,

If we haven't heard from you by Friday the 27th of March I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Burty92 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 14Red
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

January 23, 2020

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