Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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I am writing to you in utter desperation. My story will surely be instructive for you too. I played on 1bet.com,where I won a very large amount,more than 250 thousand euros. It would have changed my life completely,I would never have to play again. I wanted to request a full payment from my account,but this is where the problems started. It turned out that there is a payout limit on the site. I was a VIP customer and could request a limit increase according to the terms of the contract.
This did not happen because 1bet.com was constantly taking time. I have asked several times to be told what happens if I close my account. Will I have access to the amount,what will be the payment method? Neither the chat nor the VIP manager responded. During those 5 days,I became depressed,vomited blood and was completely distraught that I would never receive this amount.
In my final desperation,I wrote to them that although I don't know what will happen to the amount,the withdrawal limit is so ridiculous that they would rather close my account.
Even though I followed the rules,1bet.com did not close my account,but redirected me to the VIP manager,who did not respond. Instead of helping me,the company did not comply with my request. Due to my gaming addiction,I played it again and played the entire amount in 24 hours.
1bet.com does not release the copies of the chat conversations for 1 month,even as required by law. Support and payment e-mail do not respond to any mail when I asked them.
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1Bet - The casino does not send copies of chat messages,no self-exclusion has been applied
Posted by Helmehu
September 29, 2022
Helmehu consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
September 29, 2022