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1Win - Account Block
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Player's Complaint
I am [EDIT] from India.I am playing 1win casino from long time everything was fine before , then one day I won in lightning roulette, then my withdrawal sttoped, I asked to support and they told me it's a security problem so contact with security team on email, then I contact security team using email then they asked me to my document, I send all the documents they asked for, after that they asked me to reply in 14 to 30 days, after 30 days they blocked my account as per rule number 9.7 , i didn't use any bonus or I didn't do anything wrong, so my request to you is to please return the money from 1win
3 Responses
Hi pvb290,
I'm following-up on the above?
Thanks,
ThePOGG
Hi pvb290,
If we haven't heard from you by Friday the 21st of July we will assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
pvb290 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Any involved parties
June 25, 2023
Hi pvb290 - welcome to ThePOGG.com!
Please copy and paste the communication you received from the operator detailing their grounds for non-payment?
Thanks,
ThePOGG