Android Phone

iPad

iPhone

Windows

Australian Dollar

Canadian Dollar

Euro

British Pound Sterling

Norwegian Krone

Swedish Krona

South African Rand

1x2 Gaming

2by2 Gaming

AdoptIt Publishing

Ainsworth

Aristocrat

Asylum Labs

Bally

Barcrest

BB Games Ltd

Betdigital

Big Time Gaming

Bla Bla Bla Studios

Blueprint Gaming

Bulletproof Games

Cayetano Gaming

Concept Gaming

Core Gaming

Crazy Tooth Studio

Elk Studios

Endemol Games

Eyecon

Fantasma Games

Fortune Factory Studios

Foxium

Fuga Gaming

Games Warehouse

Golden Rock Studios

Hacksaw Gaming

High 5 Games

Inspired Gaming

Jade Rabbit Studio

Just for the Win

Kalamba Games

Leander Games

Lightning Box Games

Live 5 Gaming

Max Win Gaming

Merkur

MetaGU

Microgaming

Mutuel Play

Neon Valley Studios

NetEnt

Nolimit City

Northern Lights Gaming

Novomatic

Old Skool Studios

PearFiction Studios

Play'n Go

Probability Jones

Push Gaming

QuickSpin

Rabcat

Realistic Games

Red Tiger Gaming

Red7

ReelNRG

Reflex Gaming

Relax Gaming

Revolver Gaming

Sapphire Gaming

SG Digital

Shuffle Master

Slingshot Studios

StakeLogic

Sthlm Gaming

Storm Gaming Technology

Thunderkick

Triple Edge Studios

VibraGaming

Wazdan

Wild Streak Gaming

YoloPlay

UKGC

21 Casino

Bank Wire

Interac

Maestro

Master Card

Neteller

Paypal

Paysafecard

Skrill

Trustly

VISA

Chat

Email

Hi Sepo100 - welcome to ThePOGG.com.

Please ensure you have read our <a href="https://thepogg.com/how-to-report-complain-about-an-online-casino/">Complaint Guidance</a> to ensure that fully understand how our complaint management process functions.

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Twenty One Casino is listed in our drop down menu, but is a different brand to 21.com.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi Sepo1000,

We've reviewed this matter with the operator and sadly we cannot uphold your claim.

On the 30/07/2021 at 11:10 server time you made a deposit of $100 NZD and claimed a Welcome Bonus of $100 with a wagering requirement of $3500. This bonus came with a restriction on deposits via Skrill which was your chosen payment method.

You proceeded to wager and at 12:09 server time you completed the wagering requirements. At 12:17 you placed a withdrawal request for a total of $2948, leaving you with a balance of $0. Due to the prohibited payment method and as such violation of bonus terms and conditions, this withdrawal would be considered void.

On the 31/07/2021 at 14:30 server time you made a deposit of $300 claiming a further bonus of $150. You proceeded to play with this balance an 14:48 server time you had played this balance down to 0.

On 01/08/2021 your withdrawal request from your Welcome Bonus was reviewed and subsequently rejected due to the bonus term violation. At this juncture the operator took the steps of refunding both the first deposit of $100 (required as the bonus contract was void due to the violation) and the second deposit of $300 (not required as there was no violation present with this bonus). As such you have actually been refunded $300 more than we would have looked for the operator to return.

It should be noted that at no point during play with either of these bonuses did your balance approach anywhere near $6k NZD, topping out at $3452 during play with the Welcome Bonus. Your balance was incorrectly increased to $5896.52 on 01/08/2021, after all play had been concluded, while the operator agents were adjusting your balance to account for the violation of terms. This was subsequently rectified.

Sorry we cannot be of further assistance in this matter.

ThePOGG

The winnings in question were derived from the deposit associated with the breached bonus terms, not the subsequent deposit.

Firstly as the accredited ADR for 21 Casino I am surprised the casino is not listed in the dropdown? i have used 21.com but the dispute is with 21 Casino.
 In short I have had $6,000 NZD rescinded as I have been accused of depositing for a bonus via a non permitted method ie Neteller/Skrill. this rule is for the welcome offer only as per the terms and conditions.
 I had deposited already and received the welcome offer, i lost this money.
 I was then contacted by email out of the blue with a reload offer from 21 Casino, I deposited to this offer and won $6000, I had my winnings cut as i was told i could not deposit via neteller/skrill for the welcome offer, i have explained several times that this was not a welcome bonus but the support staff are not listening, the terms of the reload bonus did not mention no neteller/skrill, I have established that the casino are wrong 100% in what they are saying, they are using an excuse to not pay me from rules and terms of a bonus that is not applicable to the winnings I have won.
 I have even lodged a letter before action with the CEO of White Hat Gaming Ltd as in my opinion, this dispute is pretty cut and dry as far as i am concerned, I can forward you the letter before action via emai if you so wish, I just wanted to cover all bases and lodge the dispute with you guys as the accredited ADR of the casino.

21 Casino - Neteller/Skrill Bonus Dispute

To submit an online gambling complaint, register a new account or log in.

Create account

Log in

Got a complaint about a gambling site?

Casino Review Site Logo

Log out

Account

Title

Complaint Details

Posted By

Disputed amount

Date raised

Date closed

Player’s Complaint

To protect the privacy of our users, all personally identifiable information has been redacted. If you see anything we've missed contact us at complaints@casinoreviews.com.

Player's Complaint

Player Complaint Responses

Complaint Title

This complaint may have been archived. If you are looking for information about your complaint, please contact us at complaints@casinoreviews.com

This link is no longer valid

Dynamic Single Complaint 

Default

IGT DE

All British Casino UK

Playtech ZA

Bank Transfer CA

Online Casinos UK

Cookie Policy DE

PayPal

Neteller UK

Spin Casino

ecoPayz IE

King Billy Casino CA

Free Spins IN

Casinos en vivo PE

Terms of Use DE

Mirax Casino CA

Oasis Poker

Hellspin Casino NZ

Roulette ZA

Rizk Casino IE

Bonos de Casino

ecoPayz UK

Live Casinos AT

IGT NZ

Yabby Casino IE

Casinos Online CL

Condiciones de uso MX

Dave Ellefson - Founding member of Megadeth

African Grand ZA

GrandWin Casino

Mirax 

Bank Transfer ZA

Guts Casino CA

Ken Smith Blackjack Tournament Expert

Diamond7 Casino 

Casino Games IN

Visa CA

bCasino.co.uk – A UK licensed operator with ties to the black market?

New Casinos IN

21Prive Casino

Queen Vegas NZ

All Complaints

Visa ZA

King Billy Casino

Skrill CA

PayPal NZ

500 Deposit NZ

32Red Casino

Paysafecard DE

Responsible Gambling IN

Casino War

21Red Casino

Game Providers UK

Qbet Casino

ecoPayz CH

Quickfire

Zahlungsmethoden CH

Ruleta CO

Betway Casino NZ

888 Casino

PayPal IE

Arctic Casino NZ

JackpotCity Casino Ontario

Responsible Gambling UK

Microgaming DE

888 Casino CA

Grosvenor Casino

100 Deposit NZ

Online Casinos IE

Mirax NZ

Starda Casino IN

Casumo Casino Ontario

Bank Transfer IN

Wazamba Casino CA

Betsson CO

Baccarat CA