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21Bet - Delayed withdrawal of 403.24 EUR

Ruling

Found for the Player - Despite our repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever from 21Bet.

Read our 21Bet Casino Review

Player's Complaint

I have a pending withdrawal of 403.24 EUR on 21Bet.com. The withdrawal request was made on 6.6.2019. After that they asked my documents for account verification, I sent all the requested documents, and they were all approved. The Payment of my winnings has been delayed now for a month and their live chat cannot tell me when they will pay me. I fear they are going to keep delaying the payment. I ask your help with this issue. Thank you.

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4 Responses

User icon
ThePOGG
July 5, 2019

Hi wbyttis - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that is both negatively listed by this service, has a history of similar issues who has been non-responsive to previous complaints. While I will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
July 26, 2019

Hi flowjoy,

Unfortunately after repeated efforts to contact 21Bet to discuss this issue we have received no response what-so-ever. At this juncture I have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

User icon
WByttis
July 26, 2019

Hi,

This reply is meant for wbyttis (me) right? I understand the situation and I thank you for trying. I just wish now that somehow they pay me at some point.

User icon
ThePOGG
July 30, 2019

Hi WByttis,

Apologies - yes it was. The username was a copy/paste error as we were closing multiple complaints against this operator at once.

Thanks,

ThePOGG

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Agreement

WByttis consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 21Bet
  • United Kingdom Gambling Commission
  • FSB Technology

July 5, 2019

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