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21Dukes - WITHDRAWAL NOT RECEIVED

Ruling

Resolved - Both the submitting complainant and Slots Plus Casino have informed us that this issue has been resolved and the player has received their funds.

Read our 21Dukes Casino Review.

Player's Complaint

MY WITHDRAWAL OF 1980 DOLLARS CANADIAN HAS BEEN PENDING AND IGNORED SINCE THE BEGINING OF AUGUST. I WAS TOLD THAT IT WAS GOING TO TAKE 5 TO 7 BUSINESS DAYS TO BE PROCESSED AND THAT WAS ALMOST 3 WEEKS AGO. IT IS FRUSTRATING AND I WANT MY MONEY THAT BELONGS TO ME. THEY HAVE CONFIRMED AND APPROVED ALL MY IDENTIFICATION,BANK ACCOUNT AND DOCUMENTS , SO WHY HAVEN'T THEY SEND ME MY MONEY. THIS IS NONSENSE AND THEY ARE IGNORING MY EMAILS. CAN YOU PLEASE HELP ME. THANK YOU.

Read the casino review

4 Responses

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ThePOGG
August 24, 2020

Hi ishis111 - welcome to ThePOGG.com!

Please do not type in all caps. It's considered rude.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
August 27, 2020

Hi ishis111,

21Dukes inform us that your withdrawal has been processed. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
ThePOGG
September 2, 2020

Hi ishis111,

Thanks for you email letting us know that you have received your funds - it is appreciated!

ThePOGG

User icon
ishis111
September 4, 2020

Hello, i have just received the funds that 21 Dukes casino had to pay out. It took some time , but it was worth the wait. I guess at the end they are honest after all and i will keep playing there. Thank you to The POGG for helping me out with this issue, you have the best client service.

Thanks again !!

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Agreement

ishis111 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 21 Dukes
  • Curacao eGaming
  • Fifth Street

August 24, 2020

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