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22Bet - verification issues

Ruling

Found for the Player - As has become standard for this group of operators, 22Bet have offered no response what-so-ever to this complaint.

Read our 22Bet Casino Review.

Player's Complaint

On July 8, 2019, I opened an account at the 22BET casino and made 6 deposits, the last of which was € 1000. I was playing a game when suddenly the message "this game is not available to you" appears on the screen. I contacted livechat, which seemed very limiting, and then i send an e-mail to [email protected], who informed me that I should sent them back to their security department two-sided copy of my identification document to verify the account, so I did, but nothing was always right, and when everything seemed fine, they kept asking me for more documents in a variety of ways. has demanded so much document which leads me to think that the strategy of this casino is to usurp its clients.

At this moment I only want to recover the balance of my account in the amount of 996.92 € having lost there a beautiful amount in euros.

carefully

[EDIT]

Read the casino review

2 Responses

User icon
ThePOGG
July 18, 2019

Hi columbofilia - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that are both negatively listed with this service and that has historically been non-responsive to complaints submitted to this service. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
September 6, 2019

Hi columbofilia,

Unfortunately after repeated efforts to contact 22Bet we have received no response from the operator what-so-ever. At this juncture I have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

Columbofilia consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 22Bet
  • Curacao eGaming
  • Marikit Holdings Ltd

July 18, 2019

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