Player is unhappy with the way that 32 Red calculated their VIP monthly cashback, but the method was pre-defined at the point of commencement and as such there is no justification for re-evaluation of the calculations.
Read our 32 Red Casino Review.
From 2010 I was in receiving a bespoke monthly cash-back of X% on my casino loses at 32Red and Dash. In the preceeding months to follow comps and bonuses given throughout each month, lost back to the casinos, were being then deducted at casino losses from my monthly Net Gaming losses and then the remaining money was used to calculate my X% cash-back.
In 2011 I contacted [EDIT] at 32Red and 5 or so emails, from that point onward, bonuses and comps which had been lost were no longer deducted from my Net Gaming losses.
However, the wrong calculations, were never corrected. These amount to a considerable amount of money, which, is rightfully mine and which the 32Red et al have kept.
This matter came to a head on the Friday the 1st November when my cash-back was again hit with these wrong calculations. While I finally managed to get this money added to my account, the other cash-back errors still remain unpaid.
Comps and bonuses given but then lost back to the casino(s) are neither a loss or gain. These should only be deducted from my monthly Gross Gaming, which in turn gives the casino my total Net Gaming loss. To then deduct these comps/bonuses again from my Net Gaming Losses is wrong and because they are are not casino losses.
I've tried to handle this matter between [EDIT] and myself but have had a gut full of his ducking, weaving and semantics. The facts are the facts and deducting bogus casino losses again my monthly Net Gaming Losses is wrong, wrong, wrong.
Hence I present my problem to you, in hope I can get this issue sorted out and the wrongly calculated cash-backs be recalculated and my rightful monies owed returned.
Full Name: [EDIT]
32Red Acc: [EDIT]
32Red email: [EDIT]
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32 Red - Wrongly calculated monthly cash-back
Posted by DaveM
November 8, 2013
DaveM consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
November 8, 2013