32red - confiscating winnings

Hi gamblinglassxoxo - welcome to ThePOGG.com!

i) please forward your communications with the operator about this matter to [email protected].

ii) does your daughter also have an account with 32Red?

Thanks,

ThePOGG

No my daughter does not hold an account. I will forward all details to the email

I have emaile syou last week no response as of yet. I have proof from 32 reds own staff members they confirmed my card and also admitted it was my card and not a 3rd party yet they still remain that they are not interested Also breaching my own information without security checks. Can something be done about this

Hi gamblinglassxoxo,

Can you please forward on the documents you have submitted to 32Red to [email protected].

Thanks,

ThePOGG

This has now been sent

I have sent all the information to the email what happens next?

Hi gamblinglassxoxo,

Have you already submitted this complaint to the operator's ADR eCOGRA?

Thanks,

ThePOGG

Yes I had no choice as they wasnt responding

Hi gamblinglassxoxo,

You need to wait on eCOGRA providing a ruling on your claim. We do not engage with cases that are already being reviewed by another ADR service.

Thanks,

ThePOGG

Oh can this be left open until then

Hi gamblinglassxoxo,

We would defer to the ruling provided by eCOGRA in any case. As a professional courtesy to other ADR services, we do not review claims that they have already accepted/provided a ruling on.

Sorry we cannot be of further help,

ThePOGG