32Red - Self exclude complaint

Ruling

Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

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Player's Complaint

Hello,

I’m [EDIT] and writing this formal letter to 32Red Casino regarding self exclude complaint, which was not followed from your company on my request. I have emailed many times to you guys to self exclude my self from gambling, and you did not just didn’t follow my rights, but kept offering bonuses which I took and after that I deposited much more money that I can’t afford.

So to this result I have lost all my savings To your company (which should have been stopped when I asked to self exclude from your site) and you didn’t follow, as your Terms and Conditions states, you should follow immediately if customer wants to self exclude himself.

I am asking for full refunds of my deposited transactions between opening account and closing to this day.

Also I have played many NetEnt slots which is should be restricted as I am register account UK holder.

Looking forward to your reply.

Kind regards,

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