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Betamo - Closed Account

Ruling

Found for the Casino - This player has deposited using a payment method that belongs to a third party. This is prohibited in the terms of use.

Read our Betamo Casino Review.

Player's Complaint

I'm registered on this casino for a while. In the beginnen i did some deposits with my bank card i use. Also did a withdrawel and got it transfered.

After a while i decided to do some slot gambling again. Finally of all the websites that Betamo is also one of i got a nice winning and wanted to pay out. The winning is in line with al my deposits but still nice to have money back. I wanted to do a withdrawel and give al the requested documents to Betamo.

As i did deposit with my other card thats on my own company they closed my account and confiscated my winnings.

With the card i did my deposit i always do my payments in private as it is a one man's business company and i own it so as well the casino payment. The reason they give me is Third Party payment but as i am the owner of the company and the card wich is registered on my name as a holder i do not agree with the 'third party payment' reason.

I got a lot of documents that proofs i'm the owner of the company and a Bank statement the card is registered on my name. The bank is now making a statement i bought for €75,00 to clarify al this.

If you ask me a third party payment should come from a bill wich it not mine but someone elses.

I hope you can help me out and get back my winnings. Betamo support is not helpfull in personal help and it looks like they dont read my documents a sended them

Thanks a lot

Read the casino review

13 Responses

User icon
thepogg
May 12, 2022

Hi SAWBD3961NM - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

What is the full name on the payment account?

Thanks,

ThePOGG

User icon
SAWBD3961NM
May 12, 2022

Thank you for opening this complaint.

I have still email contact with support.

The reason they give for closing my account are not in line with terms and conditions.

The third party reason is a rule when you use a card which it not on your name that’s in your profile.

I bought at my bank (Rabobank) a bank statement of 75 euro to explain Betamo the card is on my name and send them the documents they need.

At this point they can’t denie that the card is a third party and not on my name because of the bank statement where they can see my name with the account i pay with

User icon
SAWBD3961NM
May 12, 2022

Thank you for opening this complaint.

I have still email contact with support.

The reason they give for closing my account are not in line with terms and conditions.

The third party reason is a rule when you use a card which it not on your name that’s in your profile.

I bought at my bank (Rabobank) a bank statement of 75 euro to explain Betamo the card is on my name and send them the documents they need.

At this point they can’t denie that the card is a third party and not on my name because of the bank statement where they can see my name with the account i pay with

User icon
SAWBD3961NM
May 12, 2022

The full name on the payment account is [EDIT]

With that I sended the original proof of ownership of the company and the bank statement that says [EDIT] owner of the account number I payed with

User icon
thepogg
May 14, 2022

Hi SAWBD3961NM,

Please forward a bank statement to [email protected].

Thanks,

ThePOGG

User icon
SAWBD3961NM
May 16, 2022

Sended

User icon
SAWBD3961NM
May 16, 2022

Sended

User icon
thepogg
May 17, 2022

Hi SAWBD3961NM,

Thanks for your email. However these documents are not bank statements. Please download your most recent bank statement in PDF format and forward it on to us.

Thanks,

ThePOGG

User icon
SAWBD3961NM
May 18, 2022

Hi, with my bank I have to buy this document. Take some time and I’m on it!

User icon
SAWBD3961NM
May 28, 2022

Document sended

User icon
thepogg
May 29, 2022

Hi SAWBD3961NM,

Thank you for your email however:

i) The document you have sent through is NOT a bank statement.

ii) The information indicates that the account name is "Sign Activation". Being an authorised individual on an account is different to the account being your account. If this account belongs to a business and you are simply an authorised user for the business account, this is still a 3rd party account as it is not your account.

If you still believe that a bank statement will resolve this issue, feel free to forward one. But as made clear above, unless your name is the account name, making payments from this account would breach the operator's terms of use.

Thanks,

ThePOGG

User icon
SAWBD3961NM
May 31, 2022

Hi Thepogg.

I understand this rule complete. I’m not simply an authorised user of this bank account, I’m the full owner of this company and the bank. I will send another file where you see that I’m the only one that belongs to this card as also the company ownership. This makes it different than a third party. For me there is no other way. I also asked the bank for a statement within my own name to get this case correct. I will send this one as well. Thanks for the help.

I’m sure that this all is completely legal and no third party payment is evolved as discriped in the Terms and Conditions.

User icon
thepogg
May 31, 2022

Hi SAWBD3961NM,

Your company has its own legal identity and is legally a 3rd party. Even if you are the sole owner of it. A company account is a 3rd party payment.

Sorry we could not be of more help.

ThePOGG

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Agreement

SAWBD3961NM consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetAmo
  • Malta Gaming Authority
  • N1 Interactive Ltd

May 11, 2022

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