Betamo - Not legit gambling

Hi Botteldop - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Firstly, I need to be clear that Dutch regulations are non-relevant to this process. We are engaged to enforce MGA regulations. If you wish to pursue the matter under Dutch licensing requirements you would need to contact the KSA.

Secondly - did your son sign-up using his own details?

Thanks,

ThePOGG

Hello, no i just want to get this into the MGA not the KSA, Secondly no he used my cards i found on the documents page

Hi Botteldop,

Who's name is on the casino account?

Thanks,

ThePOGG

Hello,

He used my name ofcourse because thats the name on the documents he needed to aprove

Hi Bottledop,

Unfortunately there is nothing we can do to assist you in this matter. There is no way for anyone to distinguish between you playing and your son playing when he uses your details and has access to your payment information, which you are responsible for keeping secure.

Regardless of which regulatory system reviews this matter, there is no basis for a refund in this scenario as every losing parent could then simply claim that their child engaged the play in their name.

All we could recommend is that you ensure that you do not allow your son access to your private payment information in future.

Sorry we could not be of further help.

ThePOGG

But i never got a warning or an email that my documents where used or aproved by an online casino, isnt there a rule they need to get something of an warning?

Hi Botteldop,

How would the operator contact you other than on the email that your son used when they registered the account? They only have the information that the person registering the account provides.

ThePOGG

I think we can close this case