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Casino Estrella - Casino believe that I used fraudulent methods
Ruling
Unresolved - While the operator has failed to provide evidence to support their case, we have significant concerns about this player and multiple others.
Read our Casino Estrella Review.
Player's Complaint
Hello, November 25th I couldn't log in to my account. When I contacted support, I was informed that my account was sent for additional verification. After verification, I received a message that my account was blocked. Casino believe that I used fraudulent methods or methods to gain an unfair advantage in the casino.
I sure that this decision is wrong. I disagree with the result of the audit. I have carefully reviewed the rules and conditions of use of Estrella casino. I understand that they can conduct additional verification of my account. In the rules, I did not find information about the reasons for the check, as well as about the consequences of the check. I have several questions that the casino does not answer me.
May I find out the reason for the additional check?
Why was my account blocked? Casino points out 5.1.13, but I don't understand what exactly caused the blocking?
When do I get the money on my e-wallet Skrill? I have $393 in my account. I did not violate the rules of the casino and look forward to returning my winnings.
3 Responses
Hi
Did you get a response from the casino?
Casino Estralla have indicated that they have concerns relating to specific activities on this account that would be in violation of terms and conditions. However they have failed to provide sufficient evidence to verify the claimed violations.
Independently, we have concerns regarding this complainant.
On these grounds this complaint will be marked as 'Unresolved'.
No further dialogue about this issue will be engaged.
ThePOGG
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Agreement
nismo33 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Casino Estrella
- Curacao eGaming
- MTM CORP
December 29, 2020
Hi nismo33 - welcome to ThePOGG.com!
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG