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Casino extra - does not pay winnings


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Casino Extra Review.

Player's Complaint

i play casino extra 31.8 and won 2654€ and i put all document what they ask 1.9. and nothing hapend! i can't make withdrawl.. all document are correct and aproved.. they don't ask any new documents and everytime when i go chat and ask what is going on they say wait wait and wait.

Read the casino review

3 Responses

User icon
September 23, 2022

Hi finnishboy123,

Please answer the following questions:

Did you:

i) deposit exactly of close to the specific amount required to receive the maximum offered bonus?

ii) Play with bets exactly or just below the maximum allowed bet as dictated by the bonus terms and conditions?

iii) Place a withdrawal exactly on completing, or shortly thereafter, the wagering requirement?



User icon
October 1, 2022

Hi finnishboy123,

I'm following-up on the above?



User icon
October 8, 2022

Hi finnishboy123,

If we haven't heard from you by Friday the 21st of October we will assume you no longer need our assistance and close this complaint.



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finnishboy123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Extra
  • Curacao

September 22, 2022

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