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Casino Luck - Casino dont want to pay my winning

Ruling

Resolved - After a short payment delay this player has confirmed that they've now received their funds from Casino Luck.

Read our Casino Luck Review.

Player's Complaint

Hi. Ive got problem with that casino. 5 days im wating to proced my withdraw(400£) and everytime when i contact with them i hear the same story about 48 hours to proced with my documents. At 25/2/19 i won something on that casino and the sameday i upload my Id, debit card and proof of adress to verify my person. Its 2/3/19 and casino told me one more time after 48 hours we will proced your withdraw. What can i do? Im start thinking about casino just dont want to pay my money?

Read the casino review

4 Responses

User icon
ThePOGG
March 4, 2019

Hi groober124 - welcome to ThePOGG.com!

With a short payment delay issue you need to allow the operator time to rectify the situation before seeking the intervention of a 3rd party ADR. If you haven't received your withdrawal by Monday the 11th of March let us know and I'll contact the operator for you.

You should also be aware that if this is your first withdrawal it is likely to take longer than the listed average.

Thanks,

ThePOGG

User icon
ThePOGG
March 11, 2019

Hi groober124,

Have you received your funds?

Thanks,

ThePOGG

User icon
Groober124
March 11, 2019

Hi. Thanks for reply. Yeah i recived money at the end of last week. So everything is ok at this moment. Another whitdraw was exactly after 48 hours. Im rly sorry if i waste your time but that was my first situations like this :-D thanks one more time Best regards [EDIT]

User icon
ThePOGG
March 15, 2019

Hi Groober124,

Not at all - I was simply directing you to the actions that would most likely resolve your issue. We're always happy to help, even if the advice is just to wait a little while longer.

And thank you for letting us know this issue has been resolved - it is appreciated!

ThePOGG

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Agreement

Groober124 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Luck
  • Curacao eGaming
  • Aspire Global International Ltd

March 4, 2019

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