Resolved - Casino Luck verified the players documentation within a reasonable time frame and this issue resolved itself.
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Hi, I signed up threw thepogg link and got better bonus threw thepogg site. I made around 10 deposits and made a withdraw for 200 this is when the proplems started no problems with deposits or bonus it's always withdraws. I made my deposits through UKash and Neteller. The casino states withdraws paid in 24hrs we are now over that period and they havnt even sent me an email total disrespect for customers. They have now ask for docs which is understandable which I sent. They also ask where I bought my UKash vochers which I find very strange as I use ukash for a lot of casinos and never been ask for this. I also think when I made my 1st deposit they should have ask for docs if they were going to at all. I also went on their live chat which is never on and was told that they were waiting on security team. This really gets me fed up I just want a simple answer, can't be bothered with casinos that do these silly tricks but expected better from a casino with such a high rep. Their customer service is terrible no emails to say about the status of withdraw or docs for verification can thepogg help me here?
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Casino Luck - no responce to emails after small win
Posted by craigy321
May 18, 2014
craigy321 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
May 18, 2014