Found for the Casino - This player has been provided with information regarding which casino properties they are excluded at on several occasions but disregarded this information and signed-up with Casino Luck. The account was identified and closed within 3 hours.
In our opinion, given the relatively quick closure of the account and more importantly the several previous interactions with the Everymatrix group where they were clearly informed about how the self-exclusion system works, this is enough to meet the casino's gambling protection policies.
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Hi there I really hope you can help me.
I am a troubled person who has been trying my very best to combat a horrific addiction to gambling.
I have tried my very hardest with a few major setbacks which is not helped by constantly receiving promotional emails from companies from whom I am already self excluded.
I have self excluded from every betting shop in my area and this has been really effective.
I have also self excluded at every casino online that I can think of and have written to all software providers and the gambling commission themselves asking to be banned from every site under their commission. Fair enough I got a response back from the gambling commission saying that they are unable to do this and I must contact casinos individually and this is what I have done.
In December 2013 I self excluded at next casino due to problem gambling. However despite every matrix being fully aware of my problem and self exclusion, I was permitted to deposit 200 with their sister casino on 1.12.15
I really hope you can help me as this should never have been permitted to happen.
I have sent numerous emails but every matrix refuse to communicate with me.
Casino luck say all correspondence must come from every matrix before they can do anything.
all accounts were registered under the same email address of [EDIT]
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Casino Luck - Self exclusion issue
Posted by joanneyf
December 8, 2015
joanneyf consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
December 8, 2015