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Casino Luck - self-exclusion
Ruling
Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.
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Player's Complaint
Dear whom may concern
I self excluded my spinson.com account as I have a serious gambling problem. However I have managed to play on 4 sister casinos since my self exclusion and I demand a refund for all my deposits made on your sister sites after my self exclusion.
The casinos that I managed to deposit and play on after my self exclusion are
Barbados casino
Play frank
Magic red
Casino luck
I should have never been able to play on any of these casinos nor should I of been able to deposit.
I hope to resolve this matter as soon as possible because you did not self exclude me properly across your sites, I have an email as proof stating that aspire global is responsible for my self exclusion.
I demand a refund of all the deposits made on these sites.
I hope to hear your response soon and can resolve this matter.
1 Responses
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Agreement
badlamds5 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Casino Luck
- Curacao eGaming
- Aspire Global International Ltd
September 28, 2020
Hi badlamds5 - welcome to ThePOGG.com!
Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.
You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.
Sorry we could not be of more help!
ThePOGG