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Casino Luck - verification problems
Ruling
Found for the Casino - Casino Luck provided evidence that strongly indicate that this player may not be who he/she claims to be. While I would not want to say that this is the case outright, it is strong enough that I no longer wish to represent the player in this complaint.
Read our Casino Luck Review.
Player's Complaint
Hello,
I make an account in Casino Luck. When I make a win and finish my wager they block my account for investigate. They not unlock my account and send me email on January 5th saying they want documents, but on January 7 they say they want notary document. So I not send document as I think they want notary document and take time for me to get because is not close for me to get. Then on January 21 send me email saying that I've not sent document KYC in time and they're going void my winning. Can please help me with this it take time for me get notary document and I send document now already. I go make also notary document and then I do everything and want get my money but they say not pay for not give KYC in time but I think they only wanted notary. Why would they want normal documents if I'm to get notary and send on January 5 and say not fast enough on January 21. Can please help me? I not know what to do they're not answering my email good when ask give me time for notary and only say no we go void winning.
Thanks you for helping me.
My login for Casino Luck [EDIT]
2 Responses
While it's very rarely possible to establish with complete certainty that a player's account is either being operated by someone other than the named account holder or alternatively that the account holder is operating other accounts under other names, in this particular instance I feel that the evidence Casino Luck have presented is strongly indicative of accounts being linked to each other beyond the bounds possible due to coincidence. As such I'm choosing to decline to represent the player in this case.
ThePOGG
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Agreement
viviwang consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
February 12, 2014
Hi viviwang,
Firstly, I apologise for the delay getting your complaint processed. We made some updates to the code on the site to allow it to load faster, but while that was happening I could not make any new posts.
I'll contact Casino Luck now and see what I can find out for you.
Thanks
ThePOGG