Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.
Read our Casino Luck Review.
I’ve been registered and verified at the site for a few months. Approximately 1 month ago o had a surprise payout of £11,000 which they paid to me. The slot I won on continued to pay and I subsequently had cash outs totalling approx £8,000 which was requested on 17th October and paid on 19th. It continued to accumulate wins and on the 20th October i again had winnings totalling £8,500 ( all from £5 spins). I requested the cash out again and when I woke the following morning there was an affordability data request which I responded too immediately with the required evidence. As I’m a platinum member the funds should have been processed however when I contacted them they informed me they were withholding the funds inline with UKGC requirements whilst they undertake the affordability checks. I informed them that I had reviewed UKGC website and it’s specifically states that the cannot demand additional documents in order to follow through with payouts yet they continue to insist that the funds will not be released. Ther was only an additional £1,000 spent between payout requests and therefore given the volume of finance I have received I am left confused why they are insisting that affordability needs to be covered to revive ethe remaining £8,500. I can only assume they do not want to pay the money out. Please advise on how to proceed as UKGC clearly state guidance they are not following in this matter re: withholding funds
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Casino Luck - verification
Posted by mrmarktcronx
October 23, 2020
mrmarktcronx consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
October 23, 2020