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Casino Plex - Delay of payment
Ruling
Resolved - This player's issue was resolved without our intervention and they've now received the delayed payment from Casino Plex.
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Player's Complaint
Hello! I requested my withdrawal on Monday, 16 May. My documents have been verified on Friday, 20 May. I still have been waiting my withdrawal. They replied that they have problem:"we are currently experiencing some difficulties with Skrill payment gateway. Hence, the processing time for withdrawals made through Skrill has greatly increased. We will forward again your email to the appropriate department, and they will do everything possible in order to get your payout processed as soon as possible."
But I have found many similar complaints which were written in 2013, 2014. For me, it looks like specially delays. Please help me.
Amount of my winning is 770 euro.
2 Responses
Hi romase80,
I just wanted to say a quick thank you for letting us know your issue has been resolved!
All the best,
ThePOGG
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Agreement
romase80 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
May 30, 2016
Hi romase80 - welcome to ThePOGG.com!
Firstly apologies for the delayed response - I had to take last week off at short notice due to unexpected personal issues.
Before I can do anything to help you I need you to provide us with your username and email address at Casino Plex. Once I have those I'll contact the operator and see what we can find out.
Thanks,
ThePOGG